Privacy Policy

1. INTRODUCTION

This Privacy Policy ("Policy") forms an integral part of the Terms of Use of Herbal Research Center ("Herbal Research Center", "we", "us", or "our") and must be read in conjunction with the same. Any capitalised terms used but not defined in this Policy shall have the meanings assigned to them under the Terms of Use.

Young Veda is a brand owned and operated by Herbal Research Center, and the website www.youngvedastore.com (the "Platform") is managed by us. We respect the privacy of every individual and are committed to protecting the personal information shared with us.

This Policy is formulated in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as amended from time to time.

By accessing, browsing, registering on, or using the Platform or any services offered by Young Veda, you agree to the collection and use of information in accordance with this Policy.

2. DEFINITIONS

Personal Information means any information that identifies or relates to a natural person, as defined under applicable Indian laws.

Sensitive Personal Data or Information (SPDI) shall have the meaning assigned to it under the Information Technology Act, 2000 and related rules.

User, You, or Your refers to any person accessing or using the Platform.

3. COLLECTION OF YOUR PERSONAL INFORMATION

This Privacy Policy explains how www.youngvedastore.com (the “Website”), operated by Young Veda, owned by Herbal Research Center, collects, receives, uses, processes, discloses, and safeguards personal and non-personal information of its users.

For the purpose of this Policy, Personal Information includes information such as your name, residential or shipping address, contact number, email address, gender, date of birth, and other details that may be required to identify you.

You may be asked to provide your Personal Information while accessing or using the Website, including but not limited to situations such as creating a user account, placing an order, making online payments, submitting reviews or feedback, participating in surveys, promotions, or contests, uploading content, or communicating with our customer support team via phone, email, or other channels.

We collect only such Personal Information that is relevant, lawful, and necessary for the following purposes:

To understand user preferences and improve our products, services, and overall customer experience
To respond to queries, complaints, feedback, and provide effective customer support, including resolving technical or operational issues
To process, manage, and fulfil orders, including delivery of products and after-sales support
To communicate important updates, service-related notifications, and information that may be relevant to you
To inform you about promotional offers, discounts, new product launches, and wellness-related information offered by Young Veda
To contact you through phone calls, messages, emails, or other digital communication channels for order-related, service-related, or marketing purposes (subject to applicable consent requirements)
To conduct internal analysis, market research, and business analytics to improve our offerings and personalise user experience
To carry out legitimate business activities and internal record keeping
To comply with applicable laws, regulations, legal processes, or requests from judicial or law enforcement authorities
To maintain and strengthen our relationship with users of the Website
To detect, prevent, and protect against fraud, misuse, unauthorised access, or unlawful activities on the Website

All Personal Information collected is handled in accordance with applicable data protection laws and reasonable security practices to ensure confidentiality and protection against unauthorised use.

4. WHAT PERSONAL INFORMATION DO WE COLLECT?

The Company limits itself to collecting information that is necessary to ensure accurate services and is required to process your order of the Product or provide a refund and continually improve our Products and services.

Following are the categories of Personal Information that may be collected and processed by us:

Identification and Contact Details:
Your full name, email address, residential or delivery address, country, and contact numbers.

Demographic Information:
Date of birth, preferred language, geographic location, and other similar details voluntarily provided by you.

Publicly Available Information:
Information relating to you that is lawfully available in the public domain or obtained from publicly accessible sources.

Order and Delivery Information:
Names, addresses, phone numbers, and other contact details of recipients to whom products are shipped, along with associated IP addresses for security and verification purposes.

Product Preferences and Feedback:
Information regarding your interests in products, purchasing behaviour, feedback, reviews, opinions, and personal preferences shared with us.

Payment and Financial Information:
Limited financial details such as bank account information, debit/credit card details, UPI or other payment instrument data, which are collected and processed through secure third-party payment gateways. We do not store complete payment card details on our servers.

Account Credentials:
Login information such as usernames and passwords created for accessing your account on the Platform.

Affiliate and Business Relationship Information:
Records of product interests and related information that may be obtained from our present or future group entities, affiliates, or business partners, in accordance with applicable laws.

Customer Support Communications:
Phone numbers used to contact our customer service team and records of communications for training, quality assurance, and dispute resolution purposes.

Technical and Usage Information:
Technical data relating to your device, operating system, application software, browser type, IP address, and other system-related information collected to enable software updates, improve platform performance, provide technical support, and enhance user experience.

All information collected is processed in accordance with applicable data protection laws and is used strictly for lawful and legitimate business purposes.

5. WHAT IS THE PURPOSE FOR WHICH THE PERSONAL INFORMATION IS COLLECTED?

Herbal Research Center may use your Personal Information for the following lawful and legitimate purposes:

To verify and authenticate your identity when you access or use the Platform
To process, manage, and complete product orders, payments, deliveries, cancellations, and refunds
To communicate with you regarding your account, transactions, orders, and activities on www.youngvedastore.com

To send newsletters, marketing communications, surveys, or promotional content, subject to applicable consent requirements
To respond to your queries, requests, complaints, and customer service interactions in an efficient manner
To acknowledge, respond to, and manage reviews, comments, ratings, and other feedback submitted by you
To administer contests, promotional campaigns, surveys, loyalty programs, or other features offered on the Platform
To request product ratings and reviews to improve our offerings and customer experience
To follow up on communications initiated by you through email, phone calls, live chat, or other support channels
To enable login through social media accounts (where applicable) and facilitate content sharing on social media platforms, subject to your consent
To comply with our internal policies, terms and conditions, applicable laws, regulatory requirements, and industry standards
To analyse your purchasing patterns and preferences in order to better understand customer behaviour
To conduct internal research, analytics, and performance assessments aimed at enhancing customer service quality and product offerings
To send transactional and promotional communications related to orders, offers, and updates via email, SMS, WhatsApp, or social media channels
To carry out demographic and behavioural analysis of customers for business planning and service optimisation
To personalise content, recommendations, advertisements, and offers displayed on the Platform
To analyse website usage, track user navigation, manage shopping carts, and study aggregated trends for business insights
To establish, exercise, or defend legal rights in connection with legal proceedings, potential disputes, or claims, and to seek professional or legal advice
To comply with any applicable law, regulation, court order, legal process, or enforceable governmental request

6. YOUR INFORMATION, OUR RESPONSIBILITY

Herbal Research Center takes reasonable and appropriate technical and organisational measures to safeguard the Personal Information and Sensitive Personal Data or Information collected through www.youngvedastore.com.

We follow industry-standard security practices to protect information against unauthorised access, alteration, disclosure, loss, or misuse.

Access to such information is strictly limited to authorised personnel and third-party service providers who require such access for the performance of their lawful duties and who are contractually obligated to maintain confidentiality and implement adequate security safeguards.

We implement appropriate administrative, technical, and physical security controls, including secure servers, access control mechanisms, and data protection protocols, to ensure the confidentiality, integrity, and availability of user information.

Notwithstanding the above, the transmission of information over the internet is not completely secure and involves inherent risks. While Herbal Research Center endeavours to protect user data using commercially reasonable measures, it does not warrant or guarantee absolute security.

7. COOKIES

Cookies are small text files stored on your device when you visit a website. These files help the Website recognise your browser, remember your preferences, and analyse how users interact with the Website.

HOW WE USE COOKIES

Young Veda uses cookies for the following purposes:

To enable essential Website functions such as account login, shopping cart, checkout, and payment processing
To remember user preferences including language and login details for a smoother browsing experience
To analyse Website traffic, user behaviour, and usage patterns to improve performance and functionality
To display relevant content, promotions, and offers, subject to applicable consent requirements
To enhance Website security and prevent fraudulent or unauthorised activity

THIRD-PARTY COOKIES

We may allow trusted third-party service providers, such as analytics, advertising, and marketing partners, to place cookies on the Website. These cookies are governed by the privacy policies of such third parties, and Young Veda does not control their operation or use.

MANAGING COOKIES

You may control, restrict, or delete cookies through your browser settings at any time. Please note that disabling cookies may affect the availability and performance of certain features of the Website.

By continuing to access or use the Website, you consent to the use of cookies in accordance with this Cookies section.

8. MARKETING COMMUNICATION PREFERENCES

Young Veda respects your right to control how you receive marketing and promotional communications from us. You may choose to opt in or opt out of receiving promotional messages, newsletters, offers, and other marketing-related communications at any time.

Marketing communications may be sent to you via email, SMS, WhatsApp, phone calls, or other electronic channels, in accordance with applicable laws and your preferences. You may withdraw your consent to receive such communications by following the unsubscribe instructions provided in the communication or by contacting us directly.

Please note that even if you opt out of marketing communications, we may continue to send you non-promotional and transactional messages, such as order confirmations, delivery updates, account-related notifications, or communications required to comply with legal obligations.

Changes to your marketing preferences may take a reasonable period of time to be reflected across our systems.

9. LINKS TO THIRD-PARTY WEBSITES

The Website may contain links to websites, platforms, services, or applications operated by third parties that are not owned, controlled, or managed by Young Veda or Herbal Research Center. Such links are provided solely for convenience and do not constitute any endorsement, sponsorship, or recommendation of the content, products, services, or practices of such third parties.

Herbal Research Center makes no representations or warranties of any kind regarding the accuracy, reliability, legality, availability, or security of any third-party websites. We expressly disclaim all responsibility and liability arising from your access to or use of such third-party platforms, including but not limited to any loss, damage, or unauthorised use, disclosure, or processing of your personal information.

Any information, including Personal Information or Sensitive Personal Data or Information, that you provide to third-party websites shall be governed solely by the privacy policies and terms of use of those third parties. Young Veda shall not be responsible for monitoring, reviewing, or enforcing the privacy practices or content of any third-party websites.

Your interaction with, and reliance upon, any third-party website is entirely at your own risk, and Herbal Research Center shall not be liable for any direct, indirect, incidental, consequential, or special damages arising therefrom, to the maximum extent permitted under applicable law.

10. DISCLOSURE OF YOUR PERSONAL INFORMATION

Herbal Research Center does not sell, rent, or trade your Personal Information to third parties. Your Personal Information may be disclosed or shared only in the manner and for the purposes described below, and strictly in accordance with applicable laws.

We may disclose your Personal Information:

TO SERVICE PROVIDERS AND BUSINESS PARTNERS:
To trusted third-party service providers, including payment gateway providers, logistics and delivery partners, IT service providers, analytics partners, and customer support vendors, solely for the purpose of enabling them to perform services on our behalf. Such parties are contractually obligated to maintain confidentiality and implement appropriate security measures.

FOR LEGAL AND REGULATORY COMPLIANCE:
Where disclosure is required to comply with applicable laws, regulations, court orders, governmental requests, legal processes, or regulatory authorities, including law enforcement agencies.

FOR PROTECTION OF RIGHTS AND INTERESTS:
To establish, exercise, or defend the legal rights of Young Veda or Herbal Research Center, including in connection with investigations, disputes, claims, fraud prevention, or enforcement of our Terms of Use and other policies.

IN CONNECTION WITH BUSINESS TRANSACTIONS:
In the event of any merger, acquisition, restructuring, sale of assets, or transfer of business, your Personal Information may be disclosed or transferred to the relevant third party, subject to applicable data protection laws and confidentiality obligations.

WITH YOUR CONSENT:
Where you have expressly consented to the disclosure of your Personal Information for a specific purpose.

Herbal Research Center ensures that any disclosure of Personal Information is limited to what is reasonably necessary for the stated purpose and is carried out using appropriate safeguards. We shall not be responsible for any unauthorised use or disclosure of information by third parties acting outside the scope of their contractual or legal obligations.

11. PAYMENT INFORMATION

All payments made on www.youngvedastore.com are processed through secure and authorised third-party payment gateways. Herbal Research Center does not store, retain, or have direct access to your complete credit card, debit card, UPI, net banking, or other payment instrument details.

During the payment process, you may be required to provide certain financial information, such as card details or bank information, which is collected and processed directly by the respective payment gateway service providers in accordance with their own privacy policies, terms, and security standards.

Herbal Research Center may receive limited transaction-related information, such as payment confirmation, transaction reference numbers, payment status, and order details, solely for the purpose of processing orders, managing refunds, accounting, and resolving payment-related issues.

We shall not be responsible or liable for any unauthorised access, misuse, breach, or loss of payment information that occurs at the level of the payment gateway or banking infrastructure, to the extent permitted under applicable law.

Users are advised to review the privacy policies and security practices of the respective payment gateway providers before completing any transaction on the Website.

12. RETENTION OF INFORMATION

Herbal Research Center retains Personal Information and Sensitive Personal Data or Information collected through www.youngvedastore.com only for such period as is necessary to fulfil the purposes for which it was collected, including providing products and services, complying with legal and regulatory obligations, resolving disputes, enforcing agreements, and for legitimate business purposes.

Personal Information may be retained for longer periods where required under applicable laws, accounting standards, taxation requirements, or pursuant to court orders or regulatory directions.

Once the purpose for which the information was collected has been fulfilled and the retention period expires, such information is securely deleted, anonymised, or otherwise disposed of in accordance with applicable laws and reasonable security practices.

Herbal Research Center shall not be responsible for the retention of information that is required to be maintained under applicable law or retained for legitimate business or legal purposes.

13. CHANGES TO THIS POLICY

Herbal Research Center reserves the right to amend, modify, update, or revise this Privacy Policy at any time, at its sole discretion, to reflect changes in legal requirements, business practices, or operational needs.

Any changes to this Policy will be effective immediately upon being posted on www.youngvedastore.com, unless otherwise specified. Users are encouraged to review this Policy periodically to remain informed of how their information is protected.

Your continued access to or use of the Website after the posting of any changes shall constitute your acceptance of the revised Privacy Policy.

14. GRIEVANCE OFFICER UNDER THE INFORMATION TECHNOLOGY ACT 2000

In accordance with the provisions of the Information Technology Act, 2000 and the rules framed thereunder, Herbal Research Center has designated a Grievance Officer to address any complaints, concerns, or queries relating to the collection, use, processing, disclosure, or protection of Personal Information under this Privacy Policy.

Users may raise grievances or contact us regarding data protection, privacy concerns, or any issue arising from the use of www.youngvedastore.com by writing to the Grievance Officer at the contact details provided below. We shall endeavour to acknowledge and resolve grievances within the time period prescribed under applicable laws.

EMAIL ID: info@youngvedastore.com

In case of any complaints as a result of access or usage of the Website, you can reach out to the above person.